100% Money Back Guarantee
www.stopsurges.com offers a 30 day no questions asked money back guarantee for items that are returned in a unopened unused box. After 30 days all items are covered by the manufacturer's warranty which is no less than one year. Stopsurges will honor a 6 month satisfaction guarantee if any products fail to meet the customers satisfaction as long as they are returned in a unopened unused box. After 6 months to a year stopsurges will handle returns on an individual basis at their sole discretion. Keep in mind that at 6 months and forward the manufacturers warranty is still in effect and items can be returned to the individual manufacturer. All products returned to StopSurges must be accompanied by an assigned Return Merchandise Authorization Number. Shipping will not be refunded and a re-stocking fee will not apply if within the 30 day no questions asked guarantee.
Other Conditions: The provisions of this warranty are in lieu of any other written warranty, whether express or implied, written or oral, including any warranty of merchantability or fitness for a particular purpose. The manufacturer's maximum liability shall not exceed the actual purchase price paid by you for the product. In no event shall the manufacturer be liable for special, incidental, consequential, or indirect damages. This warranty does not cover a defect that resulted from improper or unreasonable use or maintenance, accident, improper packing, or unauthorized tampering, alteration, or modification as determined solely by us. This warranty is void if the label bearing the serial number has been removed or defaced.
Procedures: In order to return a product, the customer must obtain a Return Merchandise Authorization (RMA) number by emailing Customer Support at returns@stopsurges.com
ALLOW 2 to 4 WEEKS FOR REFUND PROCESSING. Refund will be issued to original purchaser of record. If a Credit Card transaction, StopSurges will attempt to issue credit back to the original card / cardholder. Otherwise, a check will be issued. All shipping costs are the responsibility of the consumer with the exception that Xedia will pay shipping costs of replacement defective products. Include proof of purchase inside packing box (not in the sealed product box) with every returned product. A RESTOCKING FEE of 10% will APPLY to all returned merchandise with the exception of replacement defective products. An additional restocking fee of 15% will be assessed on all returned merchandise if any of the items below apply:
It is not returned in its original packaging
It has the wrong or expired RMA #
It is damaged or scratched
It is shipped with an improper shipping container
It is highly recommended that you make sure the item you returned can be tracked (additional fee with the Post Office, but standard with other delivery services).
The RMA # should be in large print on the outside of the shipping box as well as designating “RETURN” or “EXCHANGE” in large print, also. Product returns that do not include a RMA# on the outside of the box will be returned to sender. It is the responsibility of the distributor to contact customer service to obtain a RMA#.
